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FAQs for USP–NF Online Product System Admins

What actions do I need to take to prepare for the new USP–NF Online product in 2018?

January

February

March

April

May

  • If you will be managing more than sixty (60) users, learn about an online tool USP offers.
  • Ensure that users have Access Point accounts prior to June 2018. Watch a video tutorial on how to create an Access Point account. Watch a video tutorial on how to associate a subscription key to your Access Point account.

June

  • Launch of USP41-NF36, and First Supplement to USP41-NF36, and Second Supplement to USP41-NF36 in the new USP–NF Online platform on June 18, 2018.
  • Click here for important information on the changed delayed implementation date for Second Supplement to USP41-NF36.
  • All users should have access to the USP–NF Online product either in the new or the legacy platform.
  • Click here to read the Release Notes on known issues for the new USP–NF Online
  • Click here for information on how to provide input on the new USP–NF Online.

July

  • All users should have access to the USP–NF Online product either in the new or the legacy platform.

August

  • USP will discontinue IP authentication for the legacy USP–NF Online platform on August 1, 2018.
  • Users may continue to access the USP-NF Online in the new or the legacy platform using Access Point.

September

  • Users may continue to access the USP-NF Online in the new or the legacy platform using Access Point.

October

  • Users may continue to access the USP-NF Online in the new or the legacy platform using Access Point.

November

  • Users may continue to access the USP-NF Online in the new or the legacy platform using Access Point.

December

  • USP will retire the legacy USP–NF Online platform on December 1, 2018.
  • All users must access official content through the new USP–NF Online platform.
  • Be sure to watch the video tutorials on search, navigation, and on the official status icons located on the dashboard of new USP-NF Online.
     

USP recognizes that changing the subscription model from a shared account structure to an individual account structure may cause some logistical challenges for your company. Below are FAQs to help prepare for the upcoming changes and simplify the transition process.

FAQs

New Subscription Model

1. What is the NEW online subscription model?

Access Point Accounts

2. What is an Access Point account?

3. How do I create an Access Point account?

4. What are the benefits of an Access Point account?

Subscription Keys

5. What is a subscription key?

6. How do I use my USP-NF Subscription Key?

7. How many Access Point accounts can be associated with my USP-NF Subscription Key?

New Subscription Model Timeline

8. When will the new online subscription model start?

USP–NF Online Pricing

9. Will the price for the 2018 USP–NF Online subscription change?

Subscription Renewals

10. How do I renew my USP–NF Online subscription for the 2018 renewal cycle?

11. How do I know how many licenses I need for the 2018 renewal cycle?

12. What if my company has multiple USP–NF Online subscriptions? What are the next steps?

13. What if my company wants to increase or decrease the number of subscription licenses for 2018?

14. What do I do if my company is interested in an Enterprise License, how do I obtain more information?

Access to USP–NF Online Product

15. What happens to my access to the legacy USP–NF Online product on March 5, 2018?

16. What happens to my access to the legacy USP–NF Online product on June 18, 2018?

17. For how long will the legacy USP–NF Online product be available?

18. What if my company uses an IP address to access the USP–NF Online product?

19. My company is interested in Single Sign On (SSO) integration, how do I obtain more information?

System Admin Support

20. What is the best way to disseminate this information to users at my company?

21. What is the System Administration License Management Tool (Admin Tool) offered by USP?

22. What steps do I need to take to obtain access to the USP Admin Tool?

Customer Usage Reports for 2019 Planning

23. Customer Usage Reports

Privacy

24. What is USP’s Privacy Policy?

25. What happens with the data that USP collects about my usage of their products?

Customer Help

26. How do I get help?

New Subscription Model

1. What is the NEW online subscription model?

  • To provide users with an individualized online experience, USP is moving away from company-wide shared usernames and passwords to individual Access Point accounts that are associated with Subscription Keys.
  • Users will create an account through USP’s Access Point account webpage using their company e-mail address to create a “Login,” and password, known only to them, to access their data.
  • Watch a video tutorial on how to create an Access Point account.
  • Watch a video tutorial on how to associate a subscription key to your Access Point account.
  • Users must associate a subscription key with their Access Point account in order to have access to the new USP–NF Online platform.
  • On March 5, 2018, USP will send you instructions in an e-mail on how to obtain your USP-NF Subscription Key from the www.uspnf.com site. Your organization will be assigned one (1) USP-NF Subscription Key for each current company-wide username/password that your company has. The e-mail will be sent to the purchasing agent or license administrator designee at your company. This Subscription Key will be required for current customers to migrate to the new USP–NF Online platform that launches in June 2018.
  • Watch a video tutorial on how to associate a subscription key to your Access Point account.

Access Point Accounts

2. What is an Access Point account?

  • Access Point is the USP system that provides user authentication and authorization. All users of USP resources, including free resources such as the Pharmacopeial Forums (PF) and paid resources such as USP–NF Online must create an Access Point account. Access Point accounts need only to be created one time.
  • Users will be able to associate a subscription key to their Access Point account to enable access to paid USP online resources, such as the USP–NF Online.
  • If you already have an Access Point, you may use this same Access Point account to gain access to the new USP–NF Online product once you have associated this account to your USP-NF Subscription key.

3. How do I create an Access Point account?

  • Watch a video tutorial on how to create an Access Point account.
  • Watch a video tutorial on how to associate a subscription key to your Access Point account.
  • If you already have an Access Point, you may use this same Access Point account to gain access to the new USP–NF Online product once you have associated this account to your USP-NF Subscription key.

4. What are the benefits of an Access Point account?

  • It provides increased security for USP data and services.
  • You can create or reset your own password, rather than having to contact USP to change your account password. This provides better security for your company’s data and your personal data.
  • You will no longer be locked out of the system due to “too many concurrent users.” A limited number of multiple concurrent sessions (e.g. office and lab) are permitted on the same user account. Usage by one account does not affect access to the USP–NF Online by other users – unlike the previous concurrent access model.
  • You will be able to customize your USP–NF Online workspace by saving bookmarks, creating alerts on specific documents, and having access to “Viewing Activity”. Additional customizations are planned for future releases of the USP–NF Online.
  • It enables USP to deliver targeted information to specific users – such as alerts for updates to specific documents – at their request. Additional customizable features are planned for future releases.
  • In the future, you will be able to access multiple USP products using the same Access Point account.
  • Individual accounts allow for customer administrators to collect usage information for their organizational needs.

Subscription Keys

5. What is a Subscription key?

  • A subscription key is an 8-character alphanumeric code that is unique to each customer, and is specific to each USP Online subscription.
  • Subscription keys are valid for the term of the subscription – one (1) year in the case of the USP–NF Online.
  • Subscription keys are associated with Access Point accounts to enable users to access paid USP online resources.

6. How do I use my USP-NF Subscription Key?

  • Your USP-NF Subscription Key will grant your company access to the new USP-NF Online product to be launched in June 2018.
  • To enable access to the new USP-NF Online product, users at your company must create Access Point accounts, and then associate those accounts with your USP-NF Subscription Key.
  • On March 5, 2018, USP will send you instructions in an e-mail on how to obtain your USP-NF Subscription Key from the www.uspnf.com site. Your organization will be assigned one (1) USP-NF Subscription Key for each current company-wide username/password that your company has. The e-mail will be sent to the purchasing agent or license administrator designee at your company.
    • Get instructions on how to:
      • Obtain your USP–NF Subscription Key
      • Gain access to USP–NF Online using an Access Point account
      • Associate your USP–NF Subscription Key to your Access Point account.
    • Each company is responsible for distributing the USP-NF Subscription Key and instructions for setting up Access Point accounts to all individuals who need access to the new USP–NF Online product. See recommendations on how to best disseminate this information at your company
    • You can also obtain your USP-NF Subscription Key by visiting: www.uspnf.com
    • If you have multiple USP–NF Online subscriptions with different expiration dates, you will receive a subscription key for each current USP–NF Online subscription. Please contact uspnf-info@usp.org if you need to merge multiple subscriptions.
  • USP understands that many customers will not know exactly how many end-users they have, and therefore, won’t know how many USP-NF Online licenses they will need initially.
    • To help ease your transition into the new USP-NF Online platform, USP will provide a USP-NF Subscription Key, valid for 1 year (i.e. for your 2018 renewal cycle), that will allow you to associate up to twenty (20) Access Point accounts for every concurrent license owned by your company.
      • For example, if your USP-NF Online subscription is for two (2) concurrent licenses, you will receive one (1) USP-NF Subscription Key that will allow you to associate up to forty (40) Access Point accounts.
      • If you need to associate more Access Point accounts with your subscription, please contact uspnf-info@usp.org.
  • You will be able to collect usage information during the next year to help you plan for your subscription needs for the following renewal cycle (2019). See more information on Usage Reports

7. How many Access Point accounts can be associated with my USP-NF Subscription Key?

  • You can associate up to twenty (20) individual Access Point accounts for each concurrent license owned by your company.
    • For example, if your USP–NF Online subscription is for two (2) concurrent licenses, you will receive one (1) Subscription Key that will allow you to associate up to forty (40) Access Point accounts.
    • If you need to associate more Access Point accounts with your subscription, please contact uspnf-info@usp.org.

New Subscription Model Timeline

8. When will the new online subscription model start?

  • USP plans to start the new online subscription model on March 5, 2018.
  • On March 5, 2018, USP will send you instructions in an e-mail on how to obtain your USP-NF Subscription Key from the www.uspnf.com site. Your organization will be assigned one (1) USP-NF Subscription Key for each current company-wide username/password that your company has. The e-mail will be sent to the purchasing agent or license administrator designee at your company.
    • Get instructions on how to:
      • Obtain your USP–NF Subscription Key
      • Gain access to USP–NF Online using an Access Point account
      • Associate your USP–NF Subscription Key to your Access Point account.
    • It is important that the person managing the USP–NF Online accounts for your company receives the information included in this e-mail.
  • Each company is responsible for distributing the USP-NF Subscription Key and instructions for setting up Access Point accounts to all individuals who need access to the new USP–NF Online product.

USP–NF Online Pricing

9. Will the price for the 2018 USP–NF Online subscription change?

  • No, the price for the USP–NF Online will not change during the 2018 renewal cycle. The price will remain at $850 per license.

2018 Subscription Renewals

10. How do I renew my USP–NF Online subscription for the 2018 renewal cycle?

  • Renew your subscription as you have done in the past.
    • Subscriptions to the USP–NF Online renew for one (1) year. Once you renew, the expiration on your current subscription will be extended by 12 months.
  • If you renew before March 5, 2018, you will receive an e-mail from USP confirming that you have renewed your subscription.
  • If you renew after March 5, 2018, you will receive an e-mail confirming that you have renewed your subscription, and you will also receive your USP-NF Subscription Key.
    • You can start creating Access Point accounts and associate those accounts to your USP-NF Subscription Key to get access to the legacy USP-NF Online product.
    • Access Point accounts associated with your USP-NF Subscription Key will be required to access the new USP-NF Online product when it launches in June 2018.
    • Get more information about the USP-NF Subscription Key that will be available on March 5, 2018.
  • USP is committed to ensure that all users maintain access to the USP–NF Online, so we are providing a “Transition Period” to provide each customer time to determine their subscription needs and to migrate their users to using Access Point to login.
    • Therefore, USP will extend the use of your current company wide shared username and password on the legacy USP–NF Online platform, until USP retires that platform on December  1, 2018.
    • If you need help managing/determining your users after renewal, please contact us at uspnf-info@usp.org for guidance.
  • To renew, go to the Store Login. Should you have any questions, contact USP Customer Service by e-mail at custsvc@usp.org or visit https://www.usp.org/help/ordering-customer-support.

11. How do I know how many licenses I need for the 2018 renewal cycle?

  • USP recognizes that most customers will not know how many licenses they will need to purchase under this new subscription model.
  • USP is committed to ensure that all users maintain access to the USP–NF Online, so we are providing a “Transition Period” to provide each customer time to determine their subscription needs and to migrate their users to using Access Point to login.
    • Therefore, USP will extend the use of your current company-wide shared username and password on the legacy USP–NF Online platform, until USP retires that platform on December 1, 2018.
    • If you need help managing/determining your users after renewal, please contact us at uspnf-info@usp.org for guidance.
  • To ease the transition into the new USP-NF Online platform, you will have the ability to associate up to twenty (20) individual Access Point accounts for every concurrent license owned by your company, for the 2018 renewal cycle.
  • USP is offering this one-time conversion to account for the fact that a potentially large number of users have been sharing the concurrent licenses.
  • You will be able to collect usage information during the next year to help you plan for your subscription needs for the following renewal cycle (2019). Get more information on Usage Reports.

12. What if my company has multiple USP–NF Online subscriptions? What are the next steps?

  • Please contact your uspnf-info@usp.org to determine the best path forward for your specific situation.

13. What if my company wants to increase or decrease the number of subscription licenses for 2018?

  • Please contact your USP uspnf-info@usp.org to discuss your subscription needs and how to add additional licenses, or reduce the number of licenses you have for 2018.

14. What do I do if my company is interested in an Enterprise License, how do I obtain more information?

  • Please contact your USP uspnf-info@usp.org if you are interested in purchasing an enterprise license.

Access to USP–NF Online Product

15. What happens to my access to the legacy USP–NF Online product on March 5, 2018?

  • Starting on March 5, 2018, users will be able to access the legacy USP–NF Online product either using their company-wide shared username and password or their Access Point account credentials. See image below.
  • USP will provide more instructions as we approach March 5th, 2018 date.

access-point-credentials.png

16. What happens to my access to the legacy USP–NF Online product on June 18, 2018?

  • You will still be able to access the legacy platform of the USP–NF Online after June 18, 2018 until USP retires that platform on December 1, 2018.
    • Please click here for important information on the changed delayed implementation date for Second Supplement to USP41-NF36.
  • USP will not change the url (http://app.uspnf.com/uspnf/login) for the legacy platform therefore any bookmarks will continue to work.
  • However, any login buttons on www.usp.org or www.uspnf.com will direct you to the new USP–NF Online starting (see images below):

    faq-16-1.JPG

    header-faq16-1.JPG

  • USP is committed to ensure that all users maintain access to the USP–NF Online, so we are providing a “Transition Period” to provide each customer time to determine their subscription needs and to migrate their users to using Access Point to login.
    • Therefore, USP will extend the use of your current company-wide shared username and password on the legacy USP–NF Online platform, until USP retires that platform on December 1, 2018.
    • If you need help managing/determining your users after renewal, please contact us at uspnf-info@usp.org for guidance.

17. For how long will the legacy USP–NF Online product be available?

  • USP will retire the legacy USP–NF Online on December 1, 2018. After that date, you will only be able to access the USP–NF Online content through the new platform using your new Access Point account that is associated with your USP-NF Subscription key.

18. What if my company uses an IP address to access the USP–NF Online product on June 18, 2018?

  • IP range access will be available for the legacy USP–NF Online until August 1st, 2018. The legacy platform will continue to be available until December 1, 2018.
  • IP range access will NOT be available on the new USP–NF Online platform because of individual Access Point accounts.
  • Customers with large numbers of users are encouraged to contact uspnf-info@usp.org to discuss their options for Enterprise-wide access to the USP–NF Online.
  • To gain access to the USP–NF Online after March 5 using your IP address, click on the left-hand side button (see image below)

access-button.png

  • If you need your company-wide username and password, please contact support@usp.org

19. My company is interested in Single Sign On (SSO) integration, how do I obtain more information?

  • Although SSO integration will not be available at the initial launch of the new USP–NF Online platform, USP is interested in discussing SSO integration with customers. Please contact uspnf-info@usp.org for additional information.

System Admin Support

20. What is the best way to disseminate this information to users at my company?

  • Below are some options on how to distribute the Subscription Key and instructions:
    • Use your internal intranet site with links to the instructions and video tutorials.
      • Users at your company can then create their own Access Point accounts and associate themselves to your Subscription Key.
      • Watch a video tutorial on how to create an Access Point account. Watch a video tutorial on how to associate a subscription key to your Access Point account.
    • Designate a System Administrator to use USP’s System Administration License Management Tool (Admin Tool) to create multiple Access Point accounts for your users in bulk.
    • Please contact uspnf-info@usp.org for more information about getting access to the Admin Tool.

21. What is the System Administration License Management Tool (Admin Tool) offered by USP?

  • For customers who have sixty (60) or more users of theUSP –NF Online, USP will provide free access to an online web-based tool to help manage individual accounts within their organization.
  • This tool will enable:
    • Creation of multiple Access Point accounts in bulk;
    • Association of multiple Access Point accounts with a Subscription Key in bulk;
    • Ability to dissociate individual users;
    • Ability to generate detailed reports about usage for all registered users of the USP –NF Online at your company.
  • Read FAQs on the Admin Tool. Below is an image of the Admin Tool that would appear in your Access Point account.

admin.png

22. What steps do I need to take to obtain access to the USP Admin Tool?

  • Please contact uspnf-info@usp.org for more information about getting access to the Admin Tool.

Customer Usage Reports for 2019 Planning

23. Customer Usage Reports

  • You will have the ability to obtain usage reports later this year.
  • The usage reports will provide the following data:
    • Number of Access Point accounts per subscription key for your company
    • Number of total sessions (across all users)
    • Total number of hours using the product (across all users)

Privacy

24. What is USP’s Privacy Policy?

25. What happens with the data that USP collects about my usage of their products?

USP will monitor individual user usage patterns for internal data gathering purposes only.

  • Access to that information will be highly restricted within USP, will be stored in encrypted format, and will be used by a select group of individuals internally ONLY to help guide future product development to deliver products that better meet customer needs. No customers or any organizations outside of USP will have access to that information.
  • If you have any questions. Please refer to USP’s Privacy Policy.

Customer Help

26. How do I get help?

  • Contact Customer Service for the following:
    • If you need help with ordering products, prices, and payment options.
    • If you need help with creating an Access Point account.
    • If you need to know how many seats are available on your USP–NF subscription key.
    • For additional customer service help.
  • Contact Technical Service for the following:
    • If you need help with changing your password.
    • If you need help accessing your online subscription.
    • If you need to know how many seats are available on your USP–NF subscription key.
    • For additional technical service help.
  • Contact uspnf-info@usp.org for the following:
    • If you have multiple USP–NF Online subscriptions and would like to consolidate them prior to renewal.
    • If you need to associate more Access Point accounts with your subscription.
    • If you have questions on increasing or decreasing the number of licenses for the 2018 renewal cycle.
    • If you anticipate having to manage over sixty (60) individual Access Point accounts at your company.
    • If you have questions on Enterprise Licenses.
    • If you are interested in Single Sign On (SSO) integration.
    • If you need to know how many seats are available on your USP–NF subscription key 
  • For any other questions and/or concerns, please send an e-mail to: uspnf-info@usp.org