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FAQs for USP–NF Online Product System Admins

USP recognizes that changing the subscription model from a shared account structure to an individual account structure may cause some logistical challenges for your company. Below are FAQs to help prepare for the upcoming changes and simplify the transition process.

FAQs

New Subscription Model

1. What is the NEW online subscription model?

  • To provide users with an individualized online experience, USP is moving away from company-wide shared usernames and passwords to individual Access Point accounts that are associated with Subscription Keys.
  • Users will create an account through USP’s Access Point account webpage using their company e-mail address to create a “Login,” and password, known only to them, to access their data.
  • Watch a video tutorial on how to create an Access Point account.
  • Watch a video tutorial on how to associate a subscription key to your Access Point account.
  • Users must associate a subscription key with their Access Point account in order to have access to the new USP–NF Online platform.
  • Watch a video tutorial on how to associate a subscription key to your Access Point account.

Access Point Accounts

2. What is an Access Point account?

  • Access Point is the USP system that provides user authentication and authorization. All users of USP resources, including free resources such as the Pharmacopeial Forums (PF) and paid resources such as USP–NF Online must create an Access Point account. Access Point accounts need only to be created one time.
  • Users will be able to associate a subscription key to their Access Point account to enable access to paid USP online resources, such as the USP–NF Online.
  • If you already have an Access Point, you may use this same Access Point account to gain access to the new USP–NF Online product once you have associated this account to your USP–NF Subscription key.

3. How do I create an Access Point account?

  • Watch a video tutorial on how to create an Access Point account.
  • Watch a video tutorial on how to associate a subscription key to your Access Point account.
  • If you already have an Access Point, you may use this same Access Point account to gain access to the new USP–NF Online product once you have associated this account to your USP–NF Subscription key.

4. What are the benefits of an Access Point account?

  • It provides increased security for USP data and services.
  • You can create or reset your own password, rather than having to contact USP to change your account password. This provides better security for your company’s data and your personal data.
  • You will no longer be locked out of the system due to “too many concurrent users.” A limited number of multiple concurrent sessions (e.g. office and lab) are permitted on the same user account. Usage by one account does not affect access to the USP–NF Online by other users – unlike the previous concurrent access model.
  • You will be able to customize your USP–NF Online workspace by saving bookmarks, creating alerts on specific documents, and having access to “Viewing Activity”. Additional customizations are planned for future releases of the USP–NF Online.
  • It enables USP to deliver targeted information to specific users – such as alerts for updates to specific documents – at their request. Additional customizable features are planned for future releases.
  • In the future, you will be able to access multiple USP products using the same Access Point account.
  • Individual accounts allow for customer administrators to collect usage information for their organizational needs.

Subscription Keys

5. What is a Subscription key?

  • A subscription key is an 8-character alphanumeric code that is unique to each customer, and is specific to each USP Online subscription.
  • Subscription keys are valid for the term of the subscription – one (1) year in the case of the USP–NF Online.
  • Subscription keys are associated with Access Point accounts to enable users to access paid USP online resources.

6. How do I use my USP-NF Subscription Key?

  • Your USP–NF Subscription Key will grant your company access to the new USP–NF Online product.
  • To enable access to the new USP–NF Online product, users at your company must create Access Point accounts, and then associate those accounts with your USP–NF Subscription Key.
    • Get instructions on how to:
      • Obtain your USP–NF Subscription Key
      • Gain access to USP–NF Online using an Access Point account
      • Associate your USP–NF Subscription Key to your Access Point account.
    • Each company is responsible for distributing the USP–NF Subscription Key and instructions for setting up Access Point accounts to all individuals who need access to the new USP–NF Online product. See recommendations on how to best disseminate this information at your company
    • You can obtain your USP–NF Subscription Key by sending an e-mail with your Sales Order number to:support@usp.org
    • If you have multiple USP–NF Online subscriptions with different expiration dates, you will receive a subscription key for each current USP–NF Online subscription. Please contact uspnf-info@usp.org if you need to merge multiple subscriptions.
  • You will be able to collect usage information during the next year to help you plan for your subscription needs for the following renewal cycle (2019). See more information on Usage Reports

7. How many Access Point accounts can be associated with my USP–NF Subscription Key?

  • You can associate up to twenty (20) individual Access Point accounts for each concurrent license owned by your company.
    • For example, if your USP–NF Online subscription is for two (2) concurrent licenses, you will receive one (1) Subscription Key that will allow you to associate up to forty (40) Access Point accounts.
    • If you need to associate more Access Point accounts with your subscription, please contact uspnf-info@usp.org.

USP–NF Online Pricing

8. Will the price for the 2019 USP–NF Online subscription change?

  • No, the price for the USP–NF Online will not change during the 2019 renewal cycle. The price will remain at $850 per license.

Subscription Renewals

9. How do I renew my USP–NF Online subscription for future renewal cycles?

  • Renew your subscription as you have done in the past.
    • Subscriptions to the USP–NF Online renew for one (1) year. Once you renew, the expiration on your current subscription will be extended by 12 months.
  • To renew, go to the Store Login. Should you have any questions, contact USP Customer Service by e-mail at custsvc@usp.org or visit https://www.usp.org/help/ordering-customer-support.

10. What if my company wants to increase or decrease the number of subscription licenses?

  • Please contact your USP uspnf-info@usp.org to discuss your subscription needs and how to add additional licenses, or reduce the number of licenses you have.

11. What do I do if my company is interested in an Enterprise License, how do I obtain more information?

  • Please contact your USP uspnf-info@usp.org if you are interested in purchasing an enterprise license.

12. My company is interested in Single Sign On (SSO) integration, how do I obtain more information?

  • Although SSO integration will not be available at the initial launch of the new USP–NF Online platform, USP is interested in discussing SSO integration with customers. Please contact uspnf-info@usp.org for additional information.

System Admin Support

13. What is the best way to disseminate this information to users at my company?

  • Below are some options on how to distribute the Subscription Key and instructions:
    • Use your internal intranet site with links to the instructions and video tutorials.
      • Users at your company can then create their own Access Point accounts and associate themselves to your Subscription Key.
      • Watch a video tutorial on how to create an Access Point account. Watch a video tutorial on how to associate a subscription key to your Access Point account.
    • Designate a System Administrator to use USP’s System Administration License Management Tool (Admin Tool) to create multiple Access Point accounts for your users in bulk.
    • Please contact uspnf-info@usp.org for more information about getting access to the Admin Tool.

14. What is the System Administration License Management Tool (Admin Tool) offered by USP?

  • For customers who have sixty (60) or more users of the USP–NF Online, USP will provide free access to an online web-based tool to help manage individual accounts within their organization.
  • This tool will enable:
    • Creation of multiple Access Point accounts in bulk;
    • Association of multiple Access Point accounts with a Subscription Key in bulk;
    • Ability to dissociate individual users;
    • Ability to generate detailed reports about usage for all registered users of the USP–NF Online at your company.
  • Read FAQs on the Admin Tool. Below is an image of the Admin Tool that would appear in your Access Point account.

admin.png

15. What steps do I need to take to obtain access to the USP Admin Tool?

  • Please contact uspnf-info@usp.org for more information about getting access to the Admin Tool.

Customer Usage Reports for Future Usage Planning

16. Customer Usage Reports

  • You have the ability to obtain usage reports.
  • The usage reports will provide the following data:
    • Number of Access Point accounts per subscription key for your company
    • Number of total sessions (across all users)
    • Total number of hours using the product (across all users)

Privacy

17. What is USP’s Privacy Policy?

18. What happens with the data that USP collects about my usage of their products?

USP will monitor individual user usage patterns for internal data gathering purposes only.

  • Access to that information will be highly restricted within USP, will be stored in encrypted format, and will be used by a select group of individuals internally ONLY to help guide future product development to deliver products that better meet customer needs. No customers or any organizations outside of USP will have access to that information.
  • If you have any questions. Please refer to USP’s Privacy Policy.

Customer Help

19. How do I get help?

  • Contact Customer Service for the following:
    • If you need help with ordering products, prices, and payment options.
    • If you need help with creating an Access Point account.
    • If you need to know how many seats are available on your USP–NF subscription key.
    • For additional customer service help.
  • Contact Technical Service at support@usp.org for the following:
    • If you need your subscription key.
    • If you need help with changing your password.
    • If you need help accessing your online subscription.
    • If you need to know how many seats are available on your USP–NF subscription key.
    • For additional technical service help.
  • Contact uspnf-info@usp.org for the following:
    • If you have multiple USP–NF Online subscriptions and would like to consolidate them prior to renewal.
    • If you need to associate more Access Point accounts with your subscription.
    • If you have questions on increasing or decreasing the number of licenses for the 2018 renewal cycle.
    • If you anticipate having to manage over sixty (60) individual Access Point accounts at your company.
    • If you have questions on Enterprise Licenses.
    • If you are interested in Single Sign On (SSO) integration.
    • If you need to know how many seats are available on your USP–NF subscription key 
  • For any other questions and/or concerns, please send an e-mail to: uspnf-info@usp.org